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Collection and Processing of Personal Data

If you use our website to generate your flight delay compensation claim, we will collect and store the data that you submit. Once you have submitted your personal details for your claim, our server automatically records any data sent from your browser when you visit our website or use the app. These data files may include your web request, IP address, browser type, browser language, date and time of your request and one or more cookies that can identify your browser unambiguously.

Get Paid When Delayed will only process your personal data for the purpose for which it was collected – to provide you with your claim letter. The collection of data is necessary for us to provide you with a complete service which creates your compensation claim letter for you. We will not collect or use your personal data for any purposes other than the ones described in this Privacy Statement.

Transfer of Data to Third Parties

Get Paid When Delayed has no affiliation to any third parties and does not share any data with anyone whatsoever.

Statistical Evaluation of Website Use

This website uses Google Analytics, a web analytics service provided by Google, Inc. (“Google”). Google Analytics uses so-called “cookies”, which are text files stored on your computer, to help the website analyze how users use the site. The information generated by the cookie about your use of the website will generally be transmitted to and stored by Google on servers in the United States.

However, should IP anonymization be activated on this website, your IP address will first be truncated by Google within the area of Member States of the European Union or other parties to the Agreement on the European Economic Area. Only in exceptional cases will the whole IP address first be transferred to a Google server in the USA and truncated there. IP anonymization is active on this website. Google will use this information on behalf of the operator of this website for the purpose of evaluating your use of the website, compiling reports on website activity for website operators and providing them with other services related to use of the website and the internet.

The IP address that your browser conveys within the scope of Google Analytics will not be merged with any other data held by Google. You may refuse the use of cookies by selecting the appropriate settings on your browser; however, please note that if you do this you may not be able to make full use of all of the functions on this website. You can also prevent the data generated by the cookie that refers to your use of this website (including your IP address) from being collected and processed by Google by downloading and installing the following browser plugin:


The information on this site has been provided in good faith. We will try to update the information on this site regularly, however, we do not warrant the completeness or accuracy of any information provided nor do we guarantee that it will be permanently available. In particular, the site and its content are provided on an AS IS basis without any warranties of any kind. We do not adopt the content of other websites as our own even if reference is made to them in the form of hyperlinks, and we do not accept any responsibility for any content provided by a third party. Any liability for damages incurred directly or indirectly by using this website is ruled out, as far as they are not based on premeditation or gross negligence or concern the injury of life, limb or health.

Limitation of Liability

In no event will Get Paid When Delayed be responsible for the success or failure of your compensation claim. Once the service has been completed and Get Paid When Delayed have provided you with your claim letter and contact details, all future steps are in the hands of the user. Get Paid When Delayed will not pursue a claim in any way, and will make no contact with the airlines.