Will Sofie and Billy get refunded?

Follow our First Web Series of Sofie and Billy's Flight Compensation.
Thanks to the airline's negligence, Sofie and Billy had their first real fight. After a week of not talking (the longest they have gone without contact), they decided it was time to meet for a coffee.
Things were back to normal after 3 hours of talking about it, they decided they weren't at fault. It was the airline's. Thus, they began their journey to seek Remuneration/Refund/Compensation. After lots of research and looking through forums and websites they could only find companies that offered help only to then take a commission.
Then they arrived at Get Paid When Delayed it seemed too good to be true. NO COMMISSION, NO HIDDEN COSTS, NO FEES, NO LAWYERS.
Follow their Journey... (to be continued)