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Were You Properly Informed?

Mon, 07/04/2016
Man sleeping in airport departure lounge

Sleep by all means, but don't forget your rights!

Last week over 2000 flights were cancelled and 43,000 cancelled in Europe alone.  The global figure stands at just under 11,000 delays and 163,000 cancellations. Let’s not even start to contemplate how many people were affected by this.

Here at Get Paid When we can’t help but wonder just how many of those poor stranded airline customers were aware of their rights? How many in Europe were aware of the regulation by which they could claim a refund, compensation, or care whilst waiting for their delayed or cancelled flight? Unfortunately we don’t have the figures, but we do know that the majority aren’t aware that there is a regulation which sets out how customers should be compensated.

The EU Regulation 261/ 2004 came into effect 11 years ago, in 2005. It is a regulation which establishes the common rules on compensation and assistance which airlines must provide to passengers if they are denied boarding, their flights are cancelled or they experience a long delay. 

Although passengers’ rights can be found in writing on most of the airlines websites, the average passenger will not take the time to research such details. Everyone is just hoping that it won’t be them that is delayed or denied boarding. It is not common practice that the airline will give direct information to their customers on what they are entitled to.  Would it take too much time to explain these things to flyers at their check in? How about printing guidelines on the EU regulations on the back of the ticket? In the event of a delay, should the airline inform their customers on their rights? These are just some suggestions from us, we’d love to hear more from you if you have any!

And remember, if you’ve been delayed, denied boarding or your flight has been cancelled, we can help! Go to Get Paid When Delayed now to get help claiming your compensation!