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How Get Paid When Delayed Works

Fri, 01/13/2017
Air France, KLM, Lufthansa, Germanwings, Eurowings, Ryanair, Easyjet, British Airways, Wizzair, Iberia, Alitalia, Delayed Flight

The EU Regulation 261/2004 was established to protect the rights of passengers in the event of delayed flights, cancelled flights or if they are denied boarding. The rules determine how much an airline is liable to pay out in compensation depending on the flight distance and how long the disruption causes passengers to be delayed by. Understanding the lengthy EU regulation can be hard enough, without trying to navigate the rules on how much the airline owes you.

Yes, there are countless websites and online services claiming to be aviation law professionals out to seek a chunk of your compensation money, but this is where Get Paid When Delayed is truly unique. Unlike other claims websites, our service is completely free of charge.

We help you take your claim into your own hands, without having to google ‘airline sample letter’, understand the regulations or spend hours trying to work out your entitlement. Our website has been formulated to help you generate a personalised claims letter to send to the airline. We’ve simplified the claims process by creating a straight-forward questionnaire which accurately calculates what you are owed.

When you’ve completed the online questionnaire you will be asked to fill out a few details such as your name and address. This information will then be used to generate your claims letter, we never share your personal information with any third parties. Your personal letter can be accessed at any time using a session ID, and you will get a copy sent to your email address. We provide you with a number of ways to contact your airline, so that you can make your claim direct to the airline, via email, post or online. We also provide telephone numbers and social media sites of all airlines so that you can put pressure on them in a number of ways, which can help to speed up your claim.

If you need our support, we are always happy to help. Contact us via email at or speak to one of our customer service representatives via our online chat on the homepage. We can help no matter the reason for your delayed flight; if you’re delayed due to extraordinary circumstances, like weather, security, strikes or political instability, you may still be owed something. For all delays over 2 hours, airlines should provide welfare to their passengers.

Plus, if it’s your luggage that has been delayed, lost or damaged you can also claim. Check out our Lost & Found feature to work out what you are owed and receive your free claims letter.

The process is easy, and doesn't cost you a penny: just go to the website and start now!